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Report: #1371573

Complaint Review: Empire Today - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Una001 — Stockbridge Georgia USA
  • Author Confirmed What's this?
  • Why?
  • Empire Today Nationwide USA

Empire Today Wood Floor Installation Atlanta Nationwide

*UPDATE Employee: Note from Empire Today.

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I had wood floors installed in my newly purchased home by Empire today on 4/7/17. A couple weeks later my floor buckled and bubbled in one area, it was not even one month installed. I contacted Empire Today and they sent back their contractors to inspect the floor. The moisture reading in the area of the buckling and bubbling was 78, they claimed that the prior moisture reading was 4.5. I was then told by Empire to call a plumber, I did, he came out inspected and found no leaks. He then advised that I contact a heating and air company in which I did, they came out and found no leaks. Empire is now stating that they do not cover moisture and is refusing to repair my floor.  Empire advised that if I want the floor repaired it would cost $1295.95. Empire stated I initialed the box where it says the low moisture reading.  I should have checked to make sure the moisture reading was correct. I asked how was I suppose to know where and how to check for moisture. I advised that the contractors did not take the reading in the area where its now bubbling & buckling. She said no matter they did not cover moisture. Now my floor are ruined and I have to take them to small claims court.

This report was posted on Ripoff Report on 05/05/2017 02:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/nationwide/empire-today-wood-floor-installation-atlanta-nationwide-1371573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire Today.

AUTHOR: Business Response - (USA)

POSTED: Monday, May 08, 2017

Dear Eunah,

Thank you for making us aware of this matter. We regret to hear that your concerns have not been addressed. We understand that we're currently working with you towards a resolution, and we'll continue to follow up with you until a solution is reached.
Thank you,
-ET Customer Support

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