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Report: #803149

Complaint Review: Mediacom - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: oldertim — Mexico Beach Florida United States of America
  • Author Not Confirmed What's this?
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  • Mediacom 703 Maryland Blvd Atlanta, Georgia United States of America

Mediacom Billing disaster Atlanta, Georgia

*UPDATE Employee: Mediacom Support
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After seeing my bill go from $84. to $135 without any warning, I called Mediacom retention services. They gave me a new package, or at least I thought they did, which was to charge me $99 per month for a year, and then rise to $109, the next year.

I just received a bill for $253, which contained a lot of misinformation. They charged me for a disconnect, which I didn't request, or agree to. And they charged me for Stars, whatever that is, which I didn't request or agree to.

Attempts to resolve this issue have been futile. They don't understand that their information is totally messed up. I have spent many hours on the phone talking to people who don't have a clue as to what is going on.

This report was posted on Ripoff Report on 11/30/2011 03:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom/atlanta-georgia-30348/mediacom-billing-disaster-atlanta-georgia-803149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

SUBMITTED: Wednesday, November 30, 2011

POSTED: Wednesday, November 30, 2011

I apologize for the problems and confusion with the bill. Please email me at socialmediateam@mediacomcc.com. I will be happy to investigate this issue and make things right. I look forward to hearing from you.

Thanks
Dallas
Mediacom Social Media Team

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