Mediacom Mediacom Internet Deceptive Practices Exorbitant Rates Forced Reduction in Delivery Service cedar rapids Iowa

Since receiving the kind reply from a Mediacom employee, I decided to hold out on replacing them for a year so that I could tell viewers of my experience since I was last here. 

I let things be as they were after contacting customer service, and things seemed to be good...For awhile.  It was like all of a sudden after my complaint that my internet usage miraculously went down, or my limits were increased.  Remember, I bought into Mediacom internet under their "Unlimited" plan.  This was a plan that was actually unlimited when I bought it, then forcefully changed without my consent.  At the time of the change, they should've just dropped me, or decreased my monthly bill.  I now get less service for the same money.  That hasn't changed.  Like clockwork, I did not receive a single notification that I was reaching my monthly internet usage for EXACTLY one year from my original complaint.  Last month, BAM.  The notifications returned.  All from just watching Netflix or Amazon Prime.  No downloading of large files, and I'm a single guy. No kids, no spouse to use multiple connections at once.  It's appalling. 

So, November rolls around...BAM!  There it is at the top of my screen again.  "You've used 75% of your monthly allowance..."  No biggie, that was 2 days before the next billing cycle.  But this month is infuriating.  Not even 2 weeks into the month I receive the same notification at the top of the screen that Im at roughly 75% of my usage again...And I still have 2 weeks until the next billing cycle, and I haven't changed any of my viewing or downloading habits.  This will have to be the end for me.  Bait and switch.  There are too many other available providers in the area for me to continue to spend the money I do per month with ever decreasing service. 

The last time Mediacom didn't learn it's lesson as I pulled my cable line to show my disatisfaction in what they were doing to me.  I know the person on the other line was probably a high school kid reading from a script whom has no real power to change anything.  But they didn't even care when I pulled the cable plug to show my sincerity in wanting to see a change.  Now, It's time I pull the internet plug, too.  I'm just one person, and I know I don't matter to the corporate behemoth.  It's really too bad, really it is.  Mediacom has awesome internet service.  I've never had an interruption except when a tree fell in my yard this June and took down the internet line.  Also, there was that little fun bit where I returned the modem I was renting from them and purchased my own....And they just "sort of" forgot to take it off of my automatic billing each month....It took 2 years for them (and by my own mistake) me to find that it was still being billed.  When I asked about it...The reply was, "It's our policy that we can only go back one year to refund your money." 

Wow.  That's SOME customer service!  So, I bought my own modem to save money, and you continued to bill me!  WOW!  You could've offered free internet for a couple of months to make up the difference.  You could've offered a free month of cable tv.  But, I guess I couldn't expect that from a company that wouldn't even give me a refund for the amount of time it took them to put my internet line back up that the tree took down.  I didn't EXPECT it from you guys, but it would've gone a long ways in keeping me as a customer.  I kept you guys through college, through my first house, and now 7 years into my new one, but this is where the story must end.  I'm just a number, I get that.  But I'd rather be a number somewhere where I'll get the first 6 months or a year of reduced cost service and cable with another company that may not care about me at all rather than the one that proves it every day.

I purposely gave you guys 1 year from the date of my last post to change how you interact with your customers, and nothing is new.  I really expected more from you guys, I did.  It's just too bad, really.

We do understand your frustration with the changes in the data allowances. I assure you we do not want to lose you as a customer and will do whatever we can to assist you however we can. Can you send us an email with your account or phone number to SocialMediaTeam@mediacomcc.com?

Thank You,

Mediacom Social Media Team