Mediacom, Cable, High Speed Internet Mediacom customer service is SO rude! They used to be such nice people! ripoff California

Ok so I can tell u what happened. When u transfered service u got a new account number. Online bill pay wasnt updated. Payment got posted but not in the right place. Call customer service and if the issue hasnt been resolved yet have them check old and new. also update ur info!!!!! if u use online bill pay though ur bank give them the new acct number. if u use our online service u r going to have to sign up for a new acct online.

I have found that while researching mediacom and finding complaints on them, I find that more than half of the responses from Mediacom employees have been very rude comments blamming only the consumer. Now I thought that the customer was always right, and even if shouldn't an employee repersenting their company be more professional about their oppinions. It seems to me that they are continueing to prove comments about bad customer service. Now don't get me wrong, not all of the comments are rude, or maybe they don't really work for the company, but say they do to give it a bad name. Who knows, I'm just leaving this piece of info for any mediacom employees to maybe check this out and figure out a way of improving this problem.

To all who want to better understand the way Mediacom does their billing: When you first have services installed you pay the first month and installation. Within about a 2 or 3 week period you will receive another bill in the mail for the 2nd month. That is due upon the date it says. Your billing cycle starts the same day your service does. Depending upon the area you live in is when the system itself will actually disable your equipment.

If you live in the Il., Id, In, Ca, or AZ areas it will go into disabled status at 53 days deliq. Your bill will become an automatic 30 days past due when the 2nd bill prints up (ex: my bill prints the 10th. if I dont pay it before the 10th of the following month then it will be an automatic 30 days past due, so add another 23 days and you will hit your 53 days.) So as long as it is paid by the 52nd day you are okay. As for the system not giving you a conformation#, if it doesn't then the payment didn't go through. If you are speaking with a rep on the phone the system only gives an auth# for cc/debit card payments but not checking eft payments and that is why when I worked there I read back the #s and verified they were right.

The previous person who responded to the op's post was rude and inconsiderate and shouldn't have posted. It makes the company look bad. I may not work for the company anymore (and in large part completely detest the company for what was done to me by way of this however it does not warrant a customer to be treated rudely). I on behalf of a company I no longer work for apologize to you for being treated this way. You nor any other customer deserves this. Good luck in the future. =)

To all who want to better understand the way Mediacom does their billing: When you first have services installed you pay the first month and installation. Within about a 2 or 3 week period you will receive another bill in the mail for the 2nd month. That is due upon the date it says. Your billing cycle starts the same day your service does. Depending upon the area you live in is when the system itself will actually disable your equipment.

If you live in the Il., Id, In, Ca, or AZ areas it will go into disabled status at 53 days deliq. Your bill will become an automatic 30 days past due when the 2nd bill prints up (ex: my bill prints the 10th. if I dont pay it before the 10th of the following month then it will be an automatic 30 days past due, so add another 23 days and you will hit your 53 days.) So as long as it is paid by the 52nd day you are okay. As for the system not giving you a conformation#, if it doesn't then the payment didn't go through. If you are speaking with a rep on the phone the system only gives an auth# for cc/debit card payments but not checking eft payments and that is why when I worked there I read back the #s and verified they were right.

The previous person who responded to the op's post was rude and inconsiderate and shouldn't have posted. It makes the company look bad. I may not work for the company anymore (and in large part completely detest the company for what was done to me by way of this however it does not warrant a customer to be treated rudely). I on behalf of a company I no longer work for apologize to you for being treated this way. You nor any other customer deserves this. Good luck in the future. =)

To all who want to better understand the way Mediacom does their billing: When you first have services installed you pay the first month and installation. Within about a 2 or 3 week period you will receive another bill in the mail for the 2nd month. That is due upon the date it says. Your billing cycle starts the same day your service does. Depending upon the area you live in is when the system itself will actually disable your equipment.

If you live in the Il., Id, In, Ca, or AZ areas it will go into disabled status at 53 days deliq. Your bill will become an automatic 30 days past due when the 2nd bill prints up (ex: my bill prints the 10th. if I dont pay it before the 10th of the following month then it will be an automatic 30 days past due, so add another 23 days and you will hit your 53 days.) So as long as it is paid by the 52nd day you are okay. As for the system not giving you a conformation#, if it doesn't then the payment didn't go through. If you are speaking with a rep on the phone the system only gives an auth# for cc/debit card payments but not checking eft payments and that is why when I worked there I read back the #s and verified they were right.

The previous person who responded to the op's post was rude and inconsiderate and shouldn't have posted. It makes the company look bad. I may not work for the company anymore (and in large part completely detest the company for what was done to me by way of this however it does not warrant a customer to be treated rudely). I on behalf of a company I no longer work for apologize to you for being treated this way. You nor any other customer deserves this. Good luck in the future. =)

mr. mediacom employee,
you obviously did not read the OP's complaint very well. s/he paid their bill (or thought they had). since it was paid online, did you stop to ask if that was the payment method? did you stop to think that maybe the website may not have been functioning properly? i have heard similar complaints about this company. they do not deactivate after 53 days of non-payment, they do it within 10-20 days and understandably so. i would not wait 53 days for a customer to make a payment. but if the bill had been paid online and the website had an error or something to that effect (it happens), i would grant good cause in just this one instance but that is me.

since you are a mediacom employee, you should have been professional in your response, offered advice (this is why we're here) etc. i can understand why the OP is upset by saying that the employees used to be nice--you have just validated what s/he and most of the other customers complain about. so thank you.

OP, this is why we switched to DSL. no need to deal with rude employees when there is plenty of competition.

There really is no basis to be upset. Your equipment is shut down after 53 days of being delinquent in payment. You pay for the upcoming month of service when you make a payment, and are not considered delinquent until your next billing cycle is to start. So you have not made a payment for a minimum of 80 days when your equipment is deactivated. Next time I would suggest paying your bill in a timely manner before you start complaining about the company.