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Report: #1484756

Complaint Review: Samsung - Ridgefield Park NJ

  • Submitted:
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  • Reported By: Deb — Huntington Beach CA United States
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  • Samsung 85 Challenger Road. Ridgefield Park, NJ United States

Samsung I purchased an new Samsung Galaxy S10+ and had a battery issue in one month. Ridgefield Park NJ

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Samsung-   I purchased an new Samsung Galaxy S10+ at the end of March. I did so because my old galaxy was 6 months old and the battery would drain every 3-4 hours. After about a month my new phone was losing battery every 5 hours. I contacted Samsung support and they suggested I call the service center in my area .

I did so and they suggested I go to one of their authorized service centers and they would replace the battery. I did that and they refused to replace the battery. I called Samsung back the next day and they told me to go to a different center and have them look up the case and they would then replace the battery.

I did go to the second location and they said they could not replace it because now I had dropped the phone and the back had a crack. So I spent $900 for a new phone to get rid of a problem that I now still have. HORRIBLE. I will never buy a Samsung again.

This report was posted on Ripoff Report on 09/09/2019 04:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/ridgefield-park-nj-i-new-s-1484756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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