Complaint Review: Enterprise Rent-A-Car - Kansas City California, Missouri
Enterprise Rent-A-Car They took a $500 deposit and held it for weeks (probably so they could earn interest). Kansas City California, Missouri
*Consumer Comment: Really?
I rented a van from enterprise rent-a-car on 1/29/19. On the day I was to return the van to Enterprise (as I was waiting to pick my daughter up from high school) a baseball hit the van windshield and broke it. I gave enterprise $500 as a deposit on repairs. Enterprise had the car repaired by 2/17/19. They are charging me $250.49 for the damage, which is fine.
My problem is they have still not refunded the $249.51 they owe me (as of 03/17/19). I made several inquiries to their Damage Recovery Unit. They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly.
I told them that and actually got them to send me an invoice so that I could pursue the school district (where the baseball came from) for the $250.49. They promised me they were sending the check for $249.51. Now they say that it will take 2 to 4 weeks to process a check. I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it. This is despicable behavior.
This report was posted on Ripoff Report on 03/19/2019 03:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/enterprise-rentacar/kansas-city-california-took-1475632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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