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Report: #1475632

Complaint Review: Enterprise Rent-A-Car - Kansas City California, Missouri

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  • Updated:
  • Reported By: The Bald Farmer — Lomita CA United States
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  • Enterprise Rent-A-Car P.O. Box 843369 Kansas City, California, Missouri United States

Enterprise Rent-A-Car They took a $500 deposit and held it for weeks (probably so they could earn interest). Kansas City California, Missouri

*Consumer Comment: Really?

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I rented a van from enterprise rent-a-car on 1/29/19. On the day I was to return the van to Enterprise (as I was waiting to pick my daughter up from high school) a baseball hit the van windshield and broke it. I gave enterprise $500 as a deposit on repairs. Enterprise had the car repaired by 2/17/19. They are charging me $250.49 for the damage, which is fine.

My problem is they have still not refunded the $249.51 they owe me (as of 03/17/19). I made several inquiries to their Damage Recovery Unit. They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly.

I told them that and actually got them to send me an invoice so that I could pursue the school district (where the baseball came from) for the $250.49. They promised me they were sending the check for $249.51. Now they say that it will take 2 to 4 weeks to process a check. I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it. This is despicable behavior.

This report was posted on Ripoff Report on 03/19/2019 03:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/enterprise-rentacar/kansas-city-california-took-1475632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Really?

AUTHOR: Jim - (United States)

POSTED: Wednesday, March 20, 2019

I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it.  Hilarious!!  Even if that were the case, how much interest at 2% annually could they possibly earn?  Comes out to less than $0.50 per month.  The cost to maintain that interest is more than that.

They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly.  No, actually they can't.  While electronic approvals for disbursements and the like can and will occur, claims and refunds don't happen electronically, nor do the approvals for claims. That's why it can take 90 days.

Will you be made whole again?  Yes, per your own words.  Is this going to cost you anything?  No, again per your own words.  Are you being ripped off?  No. 

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