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Report: #1505340

Complaint Review: Samsung -

  • Submitted:
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  • Reported By: Annonymous — Jacksonville United States
  • Author Confirmed What's this?
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  • Samsung United States

Samsung BEWARE: Samsung Galaxy S21 is a Rip-off

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In order to maximiize profits, Samsung is now shipping their phones without the accessories that have traditionally accompanied expensive new smart phones so that it can charge customers separately for those accessories.  Samsung Galaxy S21 is now shipped without a wall charger, allegedly because "customers are reusing chargers from previous phones."  Yes, absolutely, because we don't want to have to purchase them separately.  It is also shipped without earphones because Samsung wants to sell you its pricey Galaxy buds.  However, the worst flaw with the Samsung Galaxy S21 is the fact that Samsung has removed the headphone jack from the phone. 

This makes the phone less accessible for people with hearing disabilities who wear hearing aids and cannot use in-ear bluetooth devises.  I have spent over 8 hours on the phone with Samsung trying to get them to send me an adapter.  I have been transferred 14 different times.   I feel angry, frustrated, disregarded, disrespected, and devalued and will never do business with Samsung again.        

This report was posted on Ripoff Report on 02/20/2021 07:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/beware-galaxy-s-ripoff-1505340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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