Report: #1499670

Complaint Review: Samsung -

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Submitted: Wed, September 09, 2020
Updated: Wed, September 09, 2020
Reported By: Hakan — Akdeniz Mersin Turkey

Author Confirmed

Why?

Samsung Turkey

Phone:
Web: https://www.samsung.com/tr/
Category: mobile phone

Samsung Samsung Causes Expense under Waranty

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I bought Samsung Galaxy M31 2020 on 22/07/2020. At the end of 1.5 months, the phone's touch screen by itself suddenly gave an error, causing the phone not functioning at all.

I sent the phone to the authorized technical service of Samsung. They accused me of using unauthorised software on my phone, which I never did. I only installed the well-known apps as available by the Google Play Store. They try to charge me 850 TL by claiming that it is a user error so not under warranty.

I am pissed off because I bought a broken phone that gave an error in 1.5 months and they try to charge me while the phone is still under warranty.

This report was posted on Ripoff Report on 09/09/2020 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/causes-expense-waranty-1499670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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