SAMSUNG POOR CUSTOMER SERVICE 

THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC

IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.

THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.

ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.

SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.

THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.

I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.

I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.

SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.

THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.

THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.

SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.

I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.

SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.