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Report: #1513825

Complaint Review: Samsung - Ridgefield park New jersey

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  • Reported By: Kathy — Lynden Washington United States
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  • Samsung 105 challenger rd Ridgefield park, New jersey United States

Samsung Sold a defective fridge Ridgefield park New jersey

*Consumer Comment: Let me educate you one how warranty works.

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I purchased a Samsung fridge from my local Best Buy 3 yrs ago. About 1 year ago the ice maker started freezing up with ice blocking the ice coming out.  I’ve tried defrosting it and it worked for a short time then clogged up again. I’ve also noticed the finish on the fridge collects handprints and washing it or wiping it down doesn’t remove the prints completely. Also I’ve noticed a little rust on the doors.

I researched Samsung refrigerators and found two groups on Facebook with the same exact problem as mine. I don’t want it repaired since many people have done so and it never resolves the problem. It is not under warranty anymore but since it is from defective manufacturing a warranty is not needed. I would like a refund. The main reason I wanted a new fridge was because my old fridges ice maker quit. I’m so disappointed in Samsung it was a brand I had always preferred before I purchased this one

This report was posted on Ripoff Report on 11/22/2021 01:16 AM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/ridgefield-park-new-jersey-1513825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Let me educate you one how warranty works.

AUTHOR: CARTER - (United States)

POSTED: Tuesday, November 23, 2021

Warranty is specifically for manufacturing defects. You will be shocked to know there is court cases that engineering defects are not covered by the warranty.

You are outside the manufacturers warranty the cost is completely on you. A design defect and not a manufacterers defect is not covered by warranty even if it is with in ths warranty period. 

Remember warranties are purely for manufacturing defects. So if the issue is a manufacturing defect the time is critical.  In no way are you covered by any special law. You can sue, but you will ultimately lose. There may be a small chance your state has a specific law, but that is highly unlikely.

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