Complaint Review: Samsung - Ridgefield Park NJ
Samsung SAMSUNG MANAGEMENT RENEGED ON A CLAIM Ridgefield Park NJ
I have been using Samsung products for nearly decade. Had a situation where a phone under warranty was sent for repairs and lost in transit. After nearly 4 months of waiting without a phone, a claim was finally issued out on my behalf.
If it could all be so simple. I was told that they were not able to mail anything to my address and to provide an alternative. This being something that could understandably take some time, I asked them to be patient as I searched for one. I come to find out, not even a week later, that someone decided to decide for me and cancel my claim ENTIRELY!
They even had the gall to say that I had authorized the cancellation! Mind you I had asked previously if there was any expiration date in regards to figuring something out, at which they said no. Let me get this right, a customer waits 4 months for Samsung to figure itself out, but Samsung decides a week is too long to figure out a change of address and completely renegs on an agreement!
This includes the back and forth with their shoddy customer service team that I'm sure anyone who has had to deal with them knows about. Hours on hold with random hangups; rude and snappy customer service reps with contradicting information; being transferred to wrong departments; a general sense that no one knows what they are doing up and down the chain.
Samsung's level of service is UNACCEPTABLE in this day and age! Their lack of professionalism, competency, and character caused a situation to spiral out of hand unnecessarily and cost me a fortune. I cannot in good conscience recommend this company and their services to anybody, as it is clear they care very little about their customers who support them. Try Apple, Lenovo, Microsoft, HTC, anything instead! I've had much better customer service experiences with these companies regarding their products, and I didn't need a decade long relationship to get it.
This report was posted on Ripoff Report on 06/20/2019 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/ridgefield-park-nj-management-1480743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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