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Report: #1501277

Complaint Review: Samsung - Ridgefield Park NJ

  • Submitted:
  • Updated:
  • Reported By: Jake — Concord NC United States
  • Samsung 85 Challenger Road, Ridgefield Park, NJ United States

Samsung UBreakIFix Defective Camera Glass on S20 models Ridgefield Park NJ

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Not too long after releasing the S20 series, customers have reported the camera glass spontaneously shattering without impact. Many have theirs in a "Samsung-Approved case" and still find their cameras damages. As of now there are over 500 reports on Samsung's forums,

https://us.community.samsung.com/t5/Galaxy-S20/S20-Ultra-camera-crack/td-p/1293184

but Samsung still blames their customers. They're response is to push people to UBreakIFix, and only UBreakIFix, to spend $100+ on a repair that should cost less than half that (as I fixed mine for under $10). If each of the users that reported the issue did this, it would be around $50,000 in nuance repairs that Samsung and UBreakIFix are comfortably taking from their loyal customers. Samsung claims that they are unaware of the issues when several phone accessory companies are creating products to prevent it like this metal lens protector:

Metal Camera Lens Protector for Samsung S20 Ultra,Galaxy S20 Ultra Camera Screen Protector Full Coverage Case Aluminum Alloy Lens Protective $7.41 Amazon.com

Whether they aren't listening to their customers' complaints or are blatantly ignoring them and running a scam with UBreakIFix. Nonetheless, for a $1000+ device, consumers deserve a great quality device all-around.

Here are some pictures of the defected glass:





 

 

This report was posted on Ripoff Report on 10/25/2020 08:05 AM and is a permanent record located here: https://www.ripoffreport.com/report/samsung/ridgefield-park-nj-ubreakifix-1501277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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