Enterprise Rent-A-Car Elizabeth A. Alexander & Joshua K. Korsvold Untrustworthy, Dishonest, Liars & Unfair Colorado Springs, Colorado

Hello Everyone,

I had an extremely bad experience with Enterprise Rent-A-Car that I felt the public should know about so here is my personal horror story with this company.

My fiance rented a vehicle from Enterprise located at 5750 E. Woodmen Rd. Colorado Springs, CO 80920 over the weekend (Jan. 06-Jan.09 2012) for National Guard purposes and once we came back from our trip on Monday her vehicle had been broken into right in front of their building!  Where the driver side vent window was smashed in and her CD deck was stolen.  It turns out that Enterprise DID NOT secure her vehicle within their secure parking lot over the weekend when they told her they would.

Why would they leave a customers vehicle unattended for an entire weekend without telling her that they would do so? We talked to the Branch Manager, Josh Korsvold, (719) 266-1176 or Joshua.K.Korsvold@ehi.com who even though seemed somewhat sympathetic would not take any responsibility for the damage and/or stolen property that happened while under their care. However, he did pass the information along to their Corporate Business Manager, Elizabeth Alexander, (303)347-3252 or Elizabeth.A.Alexander@ehi.com
 that I have left multiple messages with over the past few days and she does not even have the courtesy to call back. Why does Enterprise not have some type of insurance for covering such incidents?

You would think a corporation of their size would cover all their ends for customer satisfaction and developing long-term relationships with existing customers? All he suggested was next time they would definitely put her vehicle into their secure parking lotseriously! You think there WILL EVER be a next time after the poor service/customer care we received?  Personally, I will tell everyone I know about our little 'horror story' with this company and every website I can post this on to STAY AWAY! Enterprise doesnt care about their customers and will not help or do what is fair even if you have a legitimate issue.THEY ONLY CARE ABOUT PROFIT!  And to add insult to injury, the Abra Auto Body & Glass General Manager, Pat Herring, (719)598-2525 or pherring@abraauto.com
 (which Enterprise shares the same building with) was completely unsympathetic to the entire incident and mocked us by offering a TWO DOLLAR DISCOUNT for the replacement of the broken driver side vent window (that again happened at their location). Wow, thanks a lot guysyour customer service skills are impeccable!  Instead of costing us hundreds of dollars to replace the window and the stolen cd deck it's going to be hundreds of dollars
minus two bucks. Both these companies (Enterprise Rent-A-Car and Abra Auto Body & Glass) share the same location in Colorado Springs, CO 80920 and would advise everyone to take your business elsewhere.

Sincerely,
A Very Unsatisfied
Customer

Penetration-prise should feature Genelle on commercials. She could be the next Flo from Progressive! Then we can also see GenelleBot, and the "Name your own resolution" gun.

Whatta company!

Aaahhh the good ole days of yore, when renting a car didn't entail playing financial Russian Roulette.

Yeah, right, Genelle. Let's see how much GENerosity you get out of your bosses for these folks.

And of course Criminal Enterprise' robot, Genelle, jumps in with her standard BS line of ;"We know how you feel and will do anything to finish screwi...working with you." Get real people and put Criminal Enterprise in the dump where it belongs. Without checking the list again I'm betting this puts Criminal Enterprise over 200 complaints on RoR about this same scam. Wanna bet?

Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information.

When emailing, please list Reference Number 120112-000566 in the subject line. We look forward to hearing from you.

Respectfully,
Genelle
Enterprise Rent A Car