Enterprise Rent-a-Car Blaming me for damages Federal Way Washington

I recently had to rent a car because I had to put my car in the shop. I'm insured through Progressive so through them, I went with Enterprise, because I would get a discounted rate.

From the get go Enterprise tried selling me the extra insurance, which I believe was $16.99 a day on top of rental. I kindly turned the agent down as I assured him that the car would be parked and wouldn't be used that much. So after we shook hands and we went about our merry ways.

So today, my car is ready for pick up and so I drive to the nearest Enterprise to drop off the car. The girl goes outside with a clipboard and I'm assuming looks over the car. Here's where the fun starts. She comes back in saying that there was a dent or some sort of crease on the hood of the car. I told her that the damage had to be made prior to me renting the car, because and here's the kicker guys (1) I parked the car in a garaged parking the whole time I rented it. (2) My receipt said I only drove the car 58 miles, half of which was from the drive from home to the Enterprise location, basically I barely drove the car. (3) I reverse park into the parking stall where I live, so I would understand if there was a ding on the back of the car not the hood.

Even after me stating my case to the woman btw she's the assistant manager for my location. She says that she would need to collect $500. Like no arguing, no back and forth, simply she wants $500. I told her that I wasn't paying that amount, she then counters at $100, again I told her no. She then says that instead of giving me back my deposit, that she would collect that, because according to her, no papers or claims can be filed until some sort of monetary value is collected. At this point I'm furious because I feel attacked and harrassed, being blamed for someone else's doing, feeling as if though Enterprise overlooked the damage before they gave me that car, then magically finds this damage to point some blame and collect some money from someone.

Ugh so irritated with them at this point. I will be contacting my Progressive agent tomorrow to hopefully shed some light on this situation.

All in all, I hope this helps someone out there before they think Enterprise is the right rental company for them. This is my first and last time working with Enterprise. It's sad to see how companies are so money hungry that they are willing to lose customer satisfaction in the process.

Best regards,

Michael