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Report: #815725

Complaint Review: ENTERPRISE RENT-A-CAR - GILBERT Arizona

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  • Reported By: Perla — TEMPE Arizona United States of America
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  • ENTERPRISE RENT-A-CAR 1140 N. GILBERT ROAD #111 GILBERT, Arizona United States of America

ENTERPRISE RENT-A-CAR FALSE DAMAGE CLAIM GILBERT, Arizona

*Consumer Comment: Enterprise

*Consumer Comment: Car rental scam

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I rented a car from Enterprise in Gilbert, Arizona during the month of Nov. 2011. This is not my first time renting with them and have been a loyal returning customer for years and I've never had an issue until now. After my car was checked out and damage and gas inspection was approved by Nancy I got a complaint letter from there damage department stating that there was $518.86 worth of damage done to the car. I am furious with this notice, I strongly believe this accusation is FALSE due to the fact that I never made any damages to the vehicle, the Enterprise rental agent(Nancy) inspected the car upon returning it and found no damages or never informed me of any at that time. I believe the damages (if their is any) occured AFTER returning the car and inspection was made and I had already left the business, possibly from drop off point to the companies parking area made by an Enterprise associate. I plan on appealing this accusation and never renting from Enterprise again also never referring potential clients to Enterprise as well if this matter isn't dismissed and I am found not liable for these damages I never made to this vehicle. I am an honest person and excellent driver and would of notified them if I made any damages to their car I rented. I would hope to continue my business with Enterprise so I hope they realize that I am not at fault in this matter. Lets see what happens

This report was posted on Ripoff Report on 12/30/2011 03:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/gilbert-arizona-85234/enterprise-rent-a-car-false-damage-claim-gilbert-arizona-815725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Enterprise

AUTHOR: Diogenes - (USA)

POSTED: Friday, December 30, 2011

I've seen Enterprise's "attempts" at a response.  It's canned, for sure.  As to whether or not anyone actually reads and answers these reports is another matter.  And, I seriously doubt that anything is ever done by the criminals at Enterprise.  I entered "Enterprise Complaints" into Google and came up with over 1,500,000 valid complaints.  That speaks VOLUMES about Enterprise and their business practices.

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#1 Consumer Comment

Car rental scam

AUTHOR: Joseph Brown - (USA)

POSTED: Friday, December 30, 2011

This is exactly why I changed their name to Criminal Enterprise. Also must be why there are about 200, that's TWO HUNDRED, complaints  about them here. Hopefully they're going down the toilet.

Makes me also wonder why when someone posts a coplaint, one of their apologists jumps out of the woodwork apologizing and claiming they want to work  with the complainant. Suuure they do.

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