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Report: #1209191

Complaint Review: Enterprise Rent-A-Car - Nationwide

  • Submitted:
  • Updated:
  • Reported By: todd — Charlotte North Carolina
  • Author Confirmed What's this?
  • Why?
  • Enterprise Rent-A-Car Nationwide USA

Enterprise Rent-A-Car Accused And Charged. Damage I did not do. Las Vegas Nevada

*UPDATE Employee: Enterprise Rent A Car

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I rented mini van from enterprise in las vegas for our vacation during christmas break.                                                   Five days into our week long rental it was brought to my attention by a family member that this vehicle was leaking oil.   After investigating the oil spots in the driveway where I have been parking it was obvious that the van had been leaking   from day one of my possession. Returned the van and let the attendant know about the oil leak.

About 5 days later I got a call from Enterprise. This individual was not very informed asking me if I knew why the car was sent to the shop. He told me was there was damage to the underside of the vehicle and that there would be an investigation and they would be making a claim against me for the damages. Damages which I did not do. I was never contacted by an investigator and have just received an invoice for $3840.00.

Guess I need to start checking the underside of the vehicle before I drive off the lot from now on. Better yet I will never rent from Enterprise again.

 

 

This report was posted on Ripoff Report on 02/14/2015 08:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/nationwide/enterprise-rent-a-car-accused-and-charged-damage-i-did-not-do-las-vegas-nevada-1209191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Tuesday, February 17, 2015

Thank you for bringing this to our attention Todd. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number, location renter, rental agreement (RA) number, “DX” or claim number and reference # 150217-002537. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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