Enterprise Rent A Car Bait and switch tactics Camp Hill Nationwide

I was in an accident and the other driver was 100% at fault so his insurance company reserved a rental car for me while my vehicle was being repaired. When I arrived at Enterprise I told them I had never been in an accident before and I had never rented a vehicle. They knew that the insurance company was paying for the rental and being an insurance company, everything would be covered.

I was shown a few cars and when I selected a vehicle (with them trying to get me to upgrade, of course since it costs more money) the representative showed me the paper work which clearly said "bill to and he had me sign a few boxes.

After turning the car in I found out that the boxes I initialed were for damage waivers and road side assistance that I did not need. They withdrew $600 from my bank account because these boxes had been initialed and I had the car for 24 days. No one had disclosed that the fee would be my responsibility and I thought that I was signing an authorization to bill the insurance company since again it clearly stated "bill to . The representative knew that an insurance company was covering the car and still pushed me in to intialing something he clearly knew I didn't need but decided to take advantage of someone who was stressed and upset from an accident and had never rented before. There was on explination just "sign at the x" The x stated that the renter would pay for the cost- I was not the renter, the insurance company was.

ALso through all of this I kept seeing holds on my bank account for different amounts from Enterprise and no one could tell me exactly what they were for only that "they will disappear."I called the local office several times and once someone rudely cut me off when I was speaking.

I am out $600 because I was deceived by a salesman trying to make money.

I called Enterprise's corporate office and spoke with someone who said he would get back to me and as anticipated, he did not. Horrible customer service. I want my money back for the sleazy sales tactics but no one will address this concern.