Enterprise Rent-A-Car Enterprise Billed for hail damage...but it never hailed! Nationwide

My husband rented a vehicle from Enterprise Rent-A-Car for 3 days in April of 2014.  When he checked in the car, no damage was reported and his paperwork supports this.

About 2 weeks later, we receive a letter stating that he is responsible for damage and requested his credit card information. In this notification, the damage was not explained, and the amount due was not given.  I spoke with the damage unit at Enterprise who informed me that there was allegedly a conversation about hail damage between my husband and the Enterprise employee while returning the vehicle.  The damage unit put in a claim dispute, at my request.

We checked our paperwork from Enterprise, which showed there was no damage when he turned the vehicle in, and no conversation about hail damage between the employee and my husband was documented.  My husband also denies any conversation ever took place.  He also said that it never hailed while he had the vehicle.

A day later, we received a letter accusing him of being responsible for hail damage.  I then called the National Weather Service, who reports no hail anywhere in the country for 2 of the 3 days he rented the vehicle.  There was hail reported states away on the remaining day.  Hail damage then, would be impossible.

I again called the damage recovery unit at Enterprise and spoke with the same lady.  I informed her that the National Weather Service reports no hail damage possible.  She stated that my claim was in dispute, and that they would look at the weather pattern to see if there was hail.  I also told her my husband said there was no such conversation about hail damage, and there is no such conversation in my husband's paperwork.  She said the conversation was put in the loss? (lost?) notes.  

I assume that the employee placed the fabricated conversation in my husband's file after all the paperwork was signed.  

Each hail dent has a $50 charge.  There were 3 reported hail dents totalling $150.  There is also a $50 administration fee.  Owning a dealership, we are well aware of what PDR (paintless dent removal) costs.  It would not have cost us $50 for even all three.

Now we are waiting for the dispute to resolve.  If we are charged $200, I will have to look into when we can take it to small claims court, or if we have to go through some form of their company arbritration.  We will, in no way, pay this.  Principal and ethics, honesty and integrity are important to us.  Our family owned dealership would never treat anyone this way.  Just because a large company gets away with this, does not mean they will get away with it every time...and certainly not this time.