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Report: #1116635

Complaint Review: Enterprise Rent a Car - West islip New York

  • Submitted:
  • Updated:
  • Reported By: Bill Quinn — Bellmore New York
  • Author Not Confirmed What's this?
  • Why?
  • Enterprise Rent a Car 450 Sunrise Hwy West islip, New York USA

Enterprise Rent a Car suggested I purchase insurance for replacement rental car after accident without informing me the insurance company would not cover it West islip New York

*Author of original report: Enterprise does the right thing

*UPDATE Employee: We would like to help.

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On December 20, 2013, I was rear-ended by another driver who the police told me was DWI. i was able to drive the car to a body shop the following morning and a replacement rental was arranged for me to pick up at a nearby enterprise location.

I was told that my credit card was needed to rent the vehicle but that the other driver's insurance company (Liberty Mutual) would pick up the billiong once the claim goes through. This is normal practice. It was suggested that I take out additional insurance on the rental vehicle. Of course I went with their suggestion 12 hours after being involved in an accident ! I don't do this regularly (they do) and should have informed me that this would not be covered in the state of New York by Liberty Mutual.

Liberty Mutual did eventually take over the payments for the rental but when I returned thel car 27 days later, Enterprise informed me that I owed them $391.23 for the insurance on the vehicle because Liberty Mutual does not cover that. They knew this when they sold it to me !!!

This report was posted on Ripoff Report on 01/18/2014 01:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/west-islip-new-york-11795/enterprise-rent-a-car-suggested-i-purchase-insurance-for-replacement-rental-car-after-acc-1116635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Enterprise does the right thing

AUTHOR: Bill Quinn - ()

POSTED: Monday, February 03, 2014

A regional manager from enterprise contacted me about the charges and after giving them detailed information, they were very quick to isuue me a full refund.Ii will not hesitate to use Enterprise in the future for car rentals. Thank you Enterprise for making this right.

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#1 UPDATE Employee

We would like to help.

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Sunday, January 19, 2014

Hello Mr. Quinn,

 Thank you for bringing this to our attention. We would like to look into this further. Please email Care@Enterprise.com with your contact information, rental agreement number and any additional details of your experience you would like to share.

 When emailing, please list reference #140119-000582 in the subject line.

 

Thank you

Megan

Social Media Coordinator

Enterprise Rent a Car

 

 

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