Complaint Review: Nomorerack.com - Internet
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- Author Not Confirmed
- Nomorerack.com 381 park avenue south Internet United States of America
- Phone:
- Web: Nomorerack.com
- Category: BBB Better Business Bureau
Nomorerack.com Crappy stuff, long wait for return confirmation, then credit, not refund Internet
*Author of original report: Refund Requested - NOT Credit
*Consumer Comment: nomorerack problems
*UPDATE Employee: NoMoreRack.com - Customer Care
Show customers why they should trust your business over your competitors...
Ordered a leather jacket a few weeks before Christmas. Received jacket and it was the wrong jacket and a piece of crap. Contacted them and they said the jacket I ordered was sold out so they sent me a different jacket. I immediately returned jacket and NOW I get an email saying that I have a credit of $61.00 no refund. I want my credit card refunded and want nothing more to do with that bogus company.
This report was posted on Ripoff Report on 01/23/2013 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nomorerackcom/internet/nomorerackcom-crappy-stuff-long-wait-for-return-confirmation-then-credit-not-refund-i-1001928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Refund Requested - NOT Credit
AUTHOR: PAS622 - (United States of America)
SUBMITTED: Sunday, January 27, 2013
Order # was: 4005892, Case # is: 1197595. Item returned on December 12th via USPS.
#2 Consumer Comment
nomorerack problems
AUTHOR: JM - (United States of America)
SUBMITTED: Sunday, January 27, 2013
My friend had the same issues with them. Several items were faulty and they refuse to refund. One item returned and they said never received so refuse to refund. They say customer service will resolve but they just keep ping in circles. My friend sent numerous emails, letters to the Pres and made phone calls.
They are clearly trying to ignore the problem.
#1 UPDATE Employee
NoMoreRack.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Thursday, January 24, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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