Complaint Review: Samsung - Nationwide
- Samsung Nationwide USA
- Phone: 877-268-2121
- Web: http://www.samsung.com/us/
- Category: Electronic Manufacturers
Samsung Galaxy S5 I purchased a brand new Samsung Galazy S5 phone. From the day I received it, the camera gave an error. I called the cell phone carrier and they had me turn the phone on and off, clear the cache, reset to factory settings, etc. Everything they did would not fix the problem. I had to turn the phone off and on every time I wanted to use the phone. I recently found out that this phone has a known issue. I called my carrier and they can only replace it with a refurbished phone. I did not purchase a refurbished phone and therefore will not take one now. I called Samsung and they only thing they will do is have me return the phone to them, wait until they "fix" it and return it to me. This will be about two weeks. In the meantime, I am without a phone to run my business. I filed a complain with the BBB and they responded that I should call the a number and they would take care of it. I called the number over 10 times and left messages, but as I'm sure you can guess, I never received a call back. This company is useless and I can't wait for Apple to put them out of business. Nationwide
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I purchased a brand new Samsung Galazy S5 phone. From the day I received it, the camera gave an error. I called the cell phone carrier and they had me turn the phone on and off, clear the cache, reset to factory settings, etc. Everything they did would not fix the problem. I had to turn the phone off and on every time I wanted to use the phone. I recently found out that this phone has a known issue. I called my carrier and they can only replace it with a refurbished phone. I did not purchase a refurbished phone and therefore will not take one now. I called Samsung and they only thing they will do is have me return the phone to them, wait until they "fix" it and return it to me. This will be about two weeks. In the meantime, I am without a phone to run my business. This company is useless and I can't wait for Apple to put them out of business.
This report was posted on Ripoff Report on 10/17/2014 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung/nationwide/samsung-galaxy-s5-i-purchased-a-brand-new-samsung-galazy-s5-phone-from-the-day-i-receiv-1183473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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