Samsung tells me to pay up to fix Note Edge 4 Design Flaw Potential fire hazard, burned my finger, melted my SIM card Nationwide

I am writing because I have tried calling Samsung service and it has basically wasted my time. I get different answers depending on who you talk to, in addition to speaking to rep's from all over the world, a couple of which have shown poor comprehension of what I'm even saying.

But in the end, Samsung has failed to stand by their product. About 18 months ago I purchased a Galaxy Note 4 Edge. My first Samsung phone, and I absolutely loved it until today. Between dealing with Samsung customer service and my broken, unusable phone, it has been a nightmare.

Sometime through the night, the phone shut off. While trying to turn it back on this morning, the phone will not turn on. It doesn't respond to the battery along - it will not turn on. When plugging it in, the phone turns on, however, it heats up so quick that it continually shuts itself down during the boot process. Startup, shutdown, over and over. All the while getting tremendously hot. The phone has actually started melting my SIM card, in addition to burning my finger this morning. I have no doubt that if left plugged in, it would catch on fire. I'm surprised it hasn't yet.

One of the Samsung rep's told me that this was a known design flaw. It's a known issue, and most of the phones fail within the 1st year and are covered by warranty. But because my phone, with this known design flaw, somehow made it to 18 months, I am on my own with the repair. Samsung basically told me to mail the phone to them (and make sure I pay for the shipping), wait until they troubleshoot it, and they'll get back to me to let me know the price and see if I want to fix it. In addition, I think the last rep I talked to basically told me that they would charge me $70.31 to even troubleshoot the phone (can't be 100% sure, as he was hard to understand).

My big issue is that I have to pay Samsung to "troubleshoot" and fix a problem that they know about, and is inherent in this model (specifically this serial number). They made a design mistake, and I have to pay to fix it. The phone was not dropped or damaged in any way. But tough, pay to fix the phone. In addition to not having my phone for several weeks. I have important appointments coming up, and now cannot be reached by phone.

Not only that, but Samsung customer service sent me on a wild goose chase, on Mother's day of all days. For example, they told me to go to Best Buy because they are Samsung certified repair technicians. Best Buy laughed when I showed up. What a waste of time!

I am not happy with Samsung for their product, the known design issue I'm being screwed with, their customer service (communication skills and process), and after being a completely happy first time customer, which intentions on being a lifelong customer, will NEVER BUY THEIR PRODUCT AGAIN.

I am reporting them to the BBB, RipOffReport.com, my state attorney general, consumer frauds and protection bureau, Department of Consumer Affairs, Division of Consumer Protection, and every other agency I can find.