Complaint Review: Samsung - Ridgefield Park New Jersey
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- Author Confirmed
- Samsung samsung.com/us/ Ridgefield Park, New Jersey U.S.A.
- Phone: 800-7267864
- Web:
- Category: TVs & VCRs
Samsung LCD TV quit working after 2 years. Many others having similar issue Ridgefield Park New Jersey
*Consumer Comment: SAMSUNG FAULTY PARTS
*Author of original report: Samsung "Made it Right"
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I bought a 40" Samsung LCD TV model LN-S4051D in Sept 2006 for $2000. It quit working in April 2009. The symptoms are that it tries to turn on, the red light flashes for a few times, then you hear it click off. It repeats this over and over but never turns on. After a quick Google search I discovered that MANY customers are experiencing the same issue with their Samsung LCD TV. I called Samsung customer support hotline last night only to learn that I was out of warranty and out of luck. They don't even have an authorized service center within 60 miles of my location.
What I found is Samsung used cheap and faulty capacitors in the power supply. Lots of people are having these fail just after the warranty period. Samsung should be proactive and offer to either send people a new circuit board or offer to repair the TV. Instead they offered me nothing. I may try to fix it myself since I'm a tech savvy person. Here's a link to one of many websites where many people have reported the same symptoms as I am with my Samsung LCD TV. http://techreport.com/forums/viewtopic.php?f=37&t=62360&p=932885#p932885
Andy
West Lafayette, Indiana
U.S.A.
This report was posted on Ripoff Report on 04/03/2009 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung/ridgefield-park-new-jersey-07660/samsung-lcd-tv-quit-working-after-2-years-many-others-having-similar-issue-ridgefield-par-440469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
SAMSUNG FAULTY PARTS
AUTHOR: Mr Green - (Canada)
SUBMITTED: Thursday, July 30, 2009
Same thing happened to me, but Samsung has done nothing about it. All I got was passed around from person to person on the phone. Sad thing is the television has barely been used, maybe 40 hours max usage on it. Sad sad situation!
#1 Author of original report
Samsung "Made it Right"
AUTHOR: Amilam - (U.S.A.)
SUBMITTED: Sunday, June 14, 2009
A couple weeks after posting this, I received a phone call from Samsung corporate. They verified some things with me, such as my serial number and asked me to scan and email my sales receipt. They OFFERED to give me $.50 on the dollar for what I paid for the TV. Keep in mind this was out of warranty. They said they would send a truck to my front door, pick up the non functional TV and the truck driver would hand me the check. I was skeptical, but about 30 days later I received a call from the trucking company. They showed up with a cashiers check from Samsung, and picked up the TV. The check cleared and it more than paid for my new TV as prices have plumeted since I originally purchased my broken Samsung. I feel that Samsung did right by this, and I am pleased to report it here.
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