Samsung SSD department Sold the SSD for 225$(including tax) on Black Friday that was not in stock. Customer service doesn't help. Ridgefield Park New Jersey

I purchased the SSD 970 EVO NVMe M.2 1TB on November 23rd. When I was going through the checkout it said that the item would be shipped within 7-10 business days. It is December 18th and the item has not been shipped yet.

I called Samsung customer service about 5-7 times. I chatted with customer service minimum 4 times. I have been told to wait longer and longer as the item is "backordered".  It was not shown to me that the item was backordered at the moment of actual purchase. I waited on the line for 25 minutes to speak with a supervisor and he just hung up on me without even talking to me. Every represantative that answered the phone had the same answer that I would have to wait longer. I was told that it would be shiped out on December 16th the latest and it did not happen. When I asked them why did they sell it knowingly that the item was out of stock, they answered that was all due to their system.

I offered them to ship me a PRO version of the item that they currecntly have in stock and they told me they can not modify an order at all. They did not offer any solution/help. 

Why does a company like Samsung sell items that are not in stock, especially on Black Friday?! Maybe Samsung should be banned to sell their products on Black Friday for once becuase of their system, misleading their clients and poor customer service? Why when I ask to speak with someone higher up than a supervisor I am always told to email instead to have a conversation? Are they hiding from their clients? Are they trying to avoid to explain what happened?

In my opinion they should be fined for what happened, they should provide SSD for free whoever had to wait longer than expected and they should be banned to sell their products on Black Friday (once for starters). This is not a face of a Samsung that we know...