Complaint Review: Samsung - Select State/Province
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- Author Not Confirmed
- Samsung Samsung America Select State/Province USA
- Phone:
- Web: Samsung.com
- Category: Stereos
Samsung AV-R730 Caught Fire - there wanted to know if the Fire was during warranty - What kind of stupid question is that? In the United States Florida
*General Comment: Did your Samsung actually burst into flames or just output some smoke?
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Fire! My Samsung AV-R730 Caught fire in my bedroom!
Went to best buy, unit was a few months out of warranty - Was told to call Samsung!
Samsung asked if the Fire was during or after warranty? What kind of question is that? A warranty fire issue?
I've been on hold for over an hour, supervisor won't answer phone - getting excuses from agents!
I've got Samsung TV's, phones, and many more items - I WILL BE SELLING ALL THEIR PRODUCTS.
As a goverment contractor, and professional pilot, and business man - I WOULD NEVER ALLOW MY COMPANIES TO ACT IN THIS NEGLEGENT MANNER! Warranty fire, Sir?
SAMSUNG POOR CUSTOMER SERVICE! Make sure you have extened fire coverage with Samsung, you might need it!
This report was posted on Ripoff Report on 09/09/2013 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung/select-stateprovince/samsung-av-r730-caught-fire-there-wanted-to-know-if-the-fire-was-during-warranty-what-1082970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Did your Samsung actually burst into flames or just output some smoke?
AUTHOR: Ken - ()
SUBMITTED: Monday, September 09, 2013
There is NO history of this unit having a fire problem.
Many things can cause a unit to smoke. An internal failure can cause fusible resistors to burn open and generate a small amount of smoke. Blocking the air vents can cause it to overheat and eventually burn out.
If it TRULY caught fire (flames visible) you should report this to the appropriate authorities to keep on record for future study.
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