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Report: #1109028

Complaint Review: Xymox Percussion - Internet

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  • Reported By: Don't buy from Xymox — Other
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  • Xymox Percussion https://www.xymoxpercussion.com/ Internet USA

Xymox Percussion Truly crappy customer service, inept, unresponsive internet 

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Don't buy from Xymox!

I know the pads look pretty and there's lot's of buzz on the internet but these guys are just awful.

You'd think that the with the prices they charge (huge profits) they'd take just little of that and get their production and customer service operations to a least a bare minimum. 

I ordered the pad the last week of October 2013 figuring that was more than enough time for Christmas for my son.   I was given false hope when I got an email with a UPS tracking number and that my pad would ship within the next day or two.  Well, it's now two weeks later and nothing has happened. 

 

I've emailed and only got an autoresponse with tons of excuses.  If they'd just come clean and tell me straight out that they are not going to be able to ship due to broken machines, poor quality, lack of materials or other legitimate issues, I probably wouldn't be so bent.  In fact, if they fail to get my pad to my house by Christmas, I'm going to return it just on principle.  Lucky thing I paid with abcredit card so I have a means by which to get satisfaction.

Return protection means the credit card company will refund the cost of an item purchased by the card if the retailer won't accept it.

MasterCard will refund up to $250 within 60 days of purchase under its satisfaction guarantee.

Visa will reimburse cardholders the cost of a product within 90 days after purchase if the retailer doesn't accept the return and if the product was paid for with an eligible Visa card.

All American Express cardholders have 90 days for a purchase refund up to $300 per item and $1,000 each year.

Avoid Xymox like the plague.  If you really want a decent pad with decent customer service go for one from Offworld.

offworldpercussion.com/INVADER.html

 

 

 

This report was posted on Ripoff Report on 12/22/2013 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xymox-percussion/internet/xymox-percussion-truly-crappy-customer-service-inept-unresponsive-internetnbsp-1109028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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