Xymox Percussion Complete Scam - Avoid unless you enjoy stress and have an abundance of time to waste hoping your product arrives - Rancho Cucamonga California

Where to begin.  I ordered two sets of tenor practice pads and two sets of drum sticks from Xymox on December 3rd, 2017.  What an idiot I was for not checking the company reviews before ordering.

It is now April 30, 2018 and the order is still not delivered.  I received one of the tenor pads in late February 2018, but am still waiting on the other.  Dont bother calling to get a status update.  Not even sure the phones ring to their offices.

Melissa is the customer service rep that I have dealt with who has been prompt in replying back to me, however, each time with some sob story about delayed suppliers, lost orders, misplaced components, etc.   By about the ninth email and four months passing, it is pathetic the continual onslaught of excuses.

Xymox must have a series of canned excuse emails they send out too because I actually recieved one email twice - literally, exactly the same email twice.

So - save yourself some time and money and order a set of practice pads, drum sticks, or anything else that Xymox may sell from a reputable dealer that actually delivers on their promise because the only thing that Xymox is prompt at doing is charging your credit card immediately and in full for your order.  

Good luck.