Complaint Review: DERMASOFT - Santa Ana California
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- Author Confirmed
- DERMASOFT p.o. box 25380 Santa Ana, California USA
- Phone: 888-610-0751
- Web:
- Category: Beauty Products
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Do not fall for this internet scam. This popup shows up on your computer offering you a discount on a skin care product. As you exit, you are sent to another product for eye cream. I did fall for it, but if I didn't cancel in 16 days, I would be charged for the product. Little do you know that in their terms and conditions (they don't make it easy to see, but you are locked into a very expensive auto-renewal). After I received the second jar of cream, I called and wanted to return it un-opened and cancel my order. Of course, all sales are final (even if unopened). Don't fall for this!!! Plus the product didn't really do anything - my skin did not look any better....terrible product and it is a terrible company. I always wonder how people can work for companies that are so deceptive??
This report was posted on Ripoff Report on 08/25/2016 11:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft/santa-ana-california-92799/dermasoft-scam-santa-ana-california-1324575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
I am aware you said I had to sign up for a auto order, but it is not clear as you make it sounds
AUTHOR: - ()
SUBMITTED: Monday, August 29, 2016
I got home on Saturday and also received another product that I was offered as I was trying to checkout of your sight It was called Pure Cell. Can you stop sending that too??? I don't think I will ever order anything like this online again that pops up on my computer. I do appreciate the refund, but do I have to call another company to stop Pure Cell? What I don't like is that you do not put any packing slip in the packages, so you have to try and figure out who to contact? I guarantee you, I'm not the only person who was caught up in this.
#1 UPDATE Employee
Dermasoft Response
AUTHOR: Try DermaSoft - (USA)
SUBMITTED: Monday, August 29, 2016
Dear Mddd,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 8884549750 or admin@trydermasoft.com
Sincerely,
Dermasoft Team
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