Nomorerack.com BUYER BEWARE! No product. no customer service Internet, New York

January 10, and still no boots. I actually talked to a live person when I called nomorerack customer service today. What I was told......there was a problem with the vendor who they were supposed to be getting the boots from. Nomorerack says they will refund my money. When I asked them who did I receive a tracking number if the boots were never shipped. I was told that the number I got was the number the vendor gave to NMR as the tracking number. That the boots were going to be sent from the vendor to me. Customer service could not answer why the tracking number was invalid.

She told me it could take 3-5 business days to see the refund in my account. Very apologetic and tried explaining things to me as best as she could. This is the ONLY person in customer service I have talked to over the past 6 weeks that seemed to know what she was talking about and seemed to actually care that I was upset.

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.