NoMoreRack.com Customer Support is HORRID! They are dishonest. Internet

Here you go - take what you need (or get with "Maria")...

SHORT VERSION:
At 4:31 pm we were back to where it started at 11:20 am...

... and without resolution.

Jun 18 11:20 am (NOMORERACK): 
Thank you for writing in. Always here to help. Upon reviewing your account, I see that your Nomorerack promotional credit expired. My apologies if you were unable to use that credit. Promotional credits do expire within 48 hours but we made an exception last time as there might have been a misunderstanding of our policy but we are not able to reissue the credit again as it was just a promotional credit. Again, I apologize for the inconvenience. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. 
Regards, Maria P with Customer Care 


Jun 18 11:32 am (ME): 
FYI, this was *not* a “promotional credit”… this was a credit I was to receive for referring a new customer – of which I did – and she purchased. After this was done I did *not* receive the $10 credit. I emailed customer service FOUR TIMES – and only got a run-around. Please apply this promised credit, keep your customer(s) and avoid letting the world know how you do business.


Jun 18 12:03 pm (NOMORERACK): 
Thank you for writing in. Always here to help. Due to this incident, we went ahead and processed a refund through your Nomorerack account. Please do log in to verify that it has been successfully added. Please be advised that for in-store credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please. I hope that this will not dishearten you in anyway as we are really trying our best effort to resolve any issue you may encounter. Again, my sincere apology about this issue. Rest assured we are doing our best everyday to give you the best possible customer service experience. We sure to check all of our vendors for this inconvenience. Again, we would like to thank you for your understanding. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. 
Regards, Maria P with Customer Care 


Jun 18 1:40 pm (ME): 
The credit is not appearing in my cart/account. Do I need a code?


Jun 18 01:47 pm (NOMORERACK):
Thank you for writing in. Always here to help. Kindly follow the steps below to apply your available credits to your order:
1. Select and click on desired item from the Daily deals.
2. Fill out your desired option for purchase (Example: Size, color, etc.)
3. Click on the "Buy Now" button and the Shopping Cart should appear on the screen.
4. Thoroughly review your order and enter a promo code if any.
5. If you have credits you can apply your credits by clicking the "Apply" button right next to "Submit Order" button.
6. You should see a confirmation message "Your credit was successfully applied"
7. Click on "Submit Order" button. You will be redirected to a confirmation/order summary page.
Please note that a minimum purchase of $30.00 is necessary to utilize your gift card credit. It expires in 48 hours.Please let me know if there is anything further I can do to assist you. At NoMoreRack, customer satisfaction is our main goal. Regards, Maria P with Customer Care 


Jun 18 1:51 pm (ME): 
There is no "credit" or "apply" button.


Jun 18 2:32 pm (NOMORERACK):
Thank you for writing in. Always here to help.
I apologize for the problems you have experienced while using Nomorerack as well as any inconvenience it may have caused you. I have escalated your concern to our technical team. We do request your kind patience as we determine what caused this problem as well as our best option on how to resolve the issue. It’s also helpful to provide as much information as possible, information such as:
1. What browser are you using?
2. What operating system are you using? Are you using a Mobile?
3. What is the URL this took place on?
4. What are the steps taken to reproduce this?
It might help to clear your internet cache and cookies and then try logging in again. If that does not work, I suggest trying a different internet browser.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. 
Regards, Maria P with Customer Care 


Jun 18 3:46 pm (ME): 
STILL NO CREDIT SHOWING. Please provide promo code.


Jun 18 3:41 pm (NOMORERACK): 
Thank you for writing in. Always here to help. I am very sorry for what happened and on behalf of the company I do apologize. It appears that a system glitch inadvertently removed your credits. Rest assured, we have already gone ahead and reinstated the missing credits for you. Please do log in to verify that the credits were added successfully. Additionally, our IT department looked into this for you so we can prevent this from happening again in the future. Thank you for your patience.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, 
Maria P with Customer Care 


Jun 18 3:46 pm (ME): 
STILL NO CREDIT SHOWING. Please provide promo code.


Jun 18 4:00 pm (NOMORERACK): 
Thank you for contacting us. Our website is currently experiencing some technical issues and is down intermittently. Please accept our apologies regarding this matter. We are working as quickly as possible to get nomorerack.com back to operating at 100% .We thank you in advance for your patience while this is looked into. 
Regards, Maria P with Customer Care 


Jun 18 4:09 pm (ME): 
Site isn't down - please provide a promo code and let's button this up. This is ridiculous. 


Jun 18 4:31 pm (NOMORERACK): 
Thank you for writing in. Always here to help. Upon reviewing your account, I see that your Nomorerack promotional credit expired. My apologies if you were unable to use that credit. Promotional credits due expire within 48 hours but I have made a one time exception and reinstated your credit but note it will expire within 48 hours. Again, I apologize for the inconvenience. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,Maria P with Customer Care

Hi,

We are so sorry to hear about the trouble with your account. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.