Nomorerack.com Customer Service Is Horrible new york new york

Now I have to wait another week????  Its a christmas gift!!!  Does anyone at nomorerack.com no how to fix this????

I still haven't received a refund or gift card.  ORDER CONFIRMATION Dear Joseph, Thank you for shopping with nomorerack! Your order has been successfully placed. Your order number is 11346824 and the details are as below. We will notify you with a tracking number as soon as your order has been shipped. At nomorerack™, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 working days for delivery. Although, often times, items ship much faster than this. Your Order Details: Order #: 11346824 Ordered On: 12/01/2013 Billing & Shipping Info Billed To: ***************** Shipping To: ****************

* Reginald C, Dec 15 12:12 AM (EST): Hello Joseph, Thank you for writing in. Always here to help. I do apologize for the inconvenience. Please understand that the gift card are auto-generated emails and we cannot duplicate them. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * Reginald C with Customer Care Nomorerack - Everything you love for less * Reginald C, Dec 14 03:56 AM (EST): Hello Joseph, Thank you for writing in. Always here to help. May we please ask you to check your email because it is sent through email. Please check your Inbox as well as your Spam Mails. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * Reginald C with Customer Care

 * Reginald C, Dec 17 02:51 AM (EST): Hello Joseph, Thank you for writing in. Always here to help. I apologize for the inconvenience. Rest assured I have escalated your concern to our upper management to contact supplier to follow up or for possible options to rectify this issue. One of our customer service representatives will be in touch with you within 5-7 business days or as soon as we received feedback from our product suppliers. Should we get an immediate response from them, we will contact you right away. We appreciate your time and patience on this matter. If there is anything further I can do to assist you please let me know.

At Nomorerack, customer satisfaction is our main goal. Regards, * Reginald C with Customer Care Nomorerack - Everything you love for less ________________________________________ * Reginald C, Dec 16 03:45 AM (EST): Hello Joseph, Thank you for writing in. Always here to help. We are very sorry for the confusion regarding your voucher. All voucher codes are provided electronically on the confirmation page after checkout. The code is also sent to you via email. If you are unable to locate this email, you can also view your voucher code from your Nomorerack account under order history.

1. login to your account by going to www.nomorerack.com and clicking on 'log in' at the top 2. click on your email address at the top of the page 3. click on 'order history' at the left side of the page 4. find order and click on "view" under action In order to redeem your code, please follow the link to our partner website and enter your code at checkout or when entering the site. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * Reginald C with Customer Care Nomorerack - Everything you love for less ________________________________________

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.