Rent a Center I signed a Liability damage waiver and they item was stolen out my vehicle right before christmas Charlotte North Carolina

You mentioned the items were stolen and you that you paid for the liability damage waiver. The wavier doesnt payoff the item and the store is charged the remaining value of the item. The reason they need a copy of the police report is to show the property was not stolen due to neglect and that the items were actually stolen. The RD and DM will push the manger to collect as much money as they can, because they dont want to charge off the item as a loss, which is what they will have to do under the waiver. If the depreciated value of the items is $300, then the store losses $300 off their P&L. Many people report their items as stolen and their is no forced entry and no signs to show items were stolen. I would have a hard time believing your items were stolen from your car in the mall parking lot, because you said they stole your wallet, id, social security card and everything. My question would be" Who goes into the mall and leaves their wallet in the car? Really?? My guess is you are someone that couldnt or wouldnt pay their bill and decided to claim items were stolen.

thanks for responding I will call customer care

Hi, Robert – I work with Rent-A-Center and I’m sorry to hear about your car getting broken into and your things stolen. It’s hard for me to help without knowing more about what happened, but I know our Customer Care team would like to speak with you about this. Would you mind giving them a call at 1-800-422-8186 when you get a chance? Thanks.