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Report: #337896

Complaint Review: Rent A Center - Lowell Massachusetts

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  • Reported By: lowell Massachusetts
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  • Rent A Center 1653 Middlesex St Lowell, Massachusetts U.S.A.

Rent A Center refusing to take a 1 day late payment unless it includes the next week's payment in advance with it. Lowell Massachusetts

*UPDATE EX-employee responds: sick in illinois

*UPDATE Employee: read your agreement

*UPDATE Employee: Read the rental agreement

*UPDATE Employee: We have the right

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I've been with my girlfriend 10 years now and some times we've rented things from Rent a Center. She has always been a good customer; obtained items with no problems. Some late payments but shame on her for paying extra money.
Dec 2006 we picked up two computers and a bunk bed to give the kids for Christmas. Times have been tough but here it is 18 months later and 9 thousand dollars poorer and the kids are still on the internet. Now Rent A Center wants them back.

We are supposed to pay 116.00 dollars every Saturday, and they have a late fee of 5.00 dollars per item. The policy is in writing in the contract. Now I really hate paying an extra 15.00 dollars a week but the late fee is in black and white on the contract.

So when I bring a payment in on Monday or Tuesday (or Wednesday or Thursday...) I bring in 132.00 dollars. Shame on us for being late but thats what the late fee is for. Add up 15.00 dollars a week and stick that in someones gas tank!

Now is it a breach of contract when they refuse to take a payment? Thats right. I've come in during the week (many times) and have been told that they wont take the 132.00 unless i also pay the 116.00 for the next week that isn't even here yet. (248.00 total)

If I could pay a week in advance I would. But I don't think they can force me. (Extortion)

They should take the 132.00 (that I owe) and then see me next week for next weeks pay. If I can't make it on Saturday with the 116.00 then they will get another 15.00 dollars in late fees when I come in during the week with 132.00.

I was taken aback the first couple times that i walked in with 132.00 and was told they would only take 248.00. "how on earth is it 248.00?" Because they demanded next weeks money now. When i explained that I only had the money that i actually owed (132.00) I was shocked when they refused the payment and demanded 248.00. This has happened 5 or 6 times and sometimes they give in and take their money and other times we hold the 132.00 until the following Saturday and bring in 248.00.

This last week on May 31st (Saturday) I did not have the 116.00 until I was paid, late. (after they close for the night) so on Monday I went to work and had a friend drop off the 132.00. When I came home that night my friend said they refused the payment (that I actually owed) and would only accept 248.00. So I sent another friend in on Tuesday to drop off 132.00 and that payment was refused too. (I didn't know it could be so hard to pay a bill)

On Wednesday I called from work and was told by Hope that the manager, (Kirk or Kurt) wanted next weeks pay now because he just didn't think we would be in on Saturday. but Hope said that if we brought the 132.00 in now she would accept it. I explained that I was at work and didn't have access to the 132.00 and that now they would get the whole 248.00 on Saturday when 248.00 would be due.

On the next day, Thursday, my neighbors said they spent a half hour banging on our door.

Now today is Friday. I called again to assure that the 248.00 that they want will be in on Saturday WHEN 248.00 IS DUE. And then i was told that they want the computers back. But not the (USED) bunk bed.

Nowhere on the contract does it say that after a specific number of late days the property must go back. I never breached the contract. as far as I'm concerned they breached it when they refused to take my payment (numerous times). And I think it's extortion to demand future payments.

Dennis
lowell, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 06/06/2008 07:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center/lowell-massachusetts-01854/rent-a-center-refusing-to-take-a-1-day-late-payment-unless-it-includes-the-next-weeks-pay-337896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 UPDATE EX-employee responds

sick in illinois

AUTHOR: sick in illinois - (United States of America)

POSTED: Tuesday, September 21, 2010

i worked for rent a center for years and yes it does say that if payment isnt made on or before the next due date rent a center has the right to pick up merchandise, but on the other hand it does not say anything about making an extra payment if you are late.  If the company wasnt so woried about making that precious 5.9 on saturday and not having anybody past due maybe they wouldnt have so many lawsuits.  Your expecting people who have bad credit and have trouble making payments on time to be perfect payers, really do you think that makes sense

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#3 UPDATE Employee

read your agreement

AUTHOR: Div 9 - (U.S.A.)

POSTED: Thursday, July 03, 2008

WHILE IT IS TRUE THAT ANY PAYMENTS ON WED OR LATER ARE CONSIDERED LATE AND OUR COMPANY DOES REQUEST A 2 WEEK PAYMENT IT;S NOT CAST IN STONE.
IF WHAT YOU CLAIM IS TRUE ABOUT THE AMOUNT PAID IN , AND YOUR WILLINGNESS TO PAY THE LATE FEES, BTW MOST CHRONIC LATE ACCOUNTS MAY PAY BETWEEN 500 TO 800 IN LATE FEES OVER THE LIFE OF THE AGREEMENT, WHICH IF YOU THINK ABOUT IT NONE OF THESE MONIES GOES TWORD PAYING OFF YOUR ACCOUNT, THEY DO HOWEVER GO TO MY BOSSES BOTTOM LINE, IT IS IN YOUR BEST INTEREST TO TRY TO PAY ON TIME, NOT TO MENTION YOUR 1 LESS PERSON THAT I HACE TO CALL

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#2 UPDATE Employee

Read the rental agreement

AUTHOR: Belinda - (U.S.A.)

POSTED: Wednesday, July 02, 2008

Take another look at that rental agreement. Near the bottom it will explain that that you agree to make your payments on time. If you "breach" the agreement (being past due) then you are giving RAC the permission to either take the payment or pick up their LEGAL
property. If you don't have your copy of the agreement, ask to see it the next time you are in the store. I'm sure that they will be happy to point out where it says that and where you signed agreeing to that. I personally don't mind taking a 2 day past due payment on a Monday, provided that the customer understands that it's not to become a
habit. You sound like you don't care about being responsible enough to make your payment on time and I wouldn't take your payment either.

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#1 UPDATE Employee

We have the right

AUTHOR: Robb - (U.S.A.)

POSTED: Tuesday, June 10, 2008

Based upon what I have read here, you're basically saying that you're always late. Now, to that store, even though you think its okay because you're always paying the late fees... the store would much rather have you come in on your due date than 2 to 3 if not 7 days late. And if its a question of getting paid... if you say that you have rented from this company for this long, you would know that you can change your due date based on when you get paid. So if you're paid on Monday... why not save yourself the heartache and pay to monday?? It may only be an extra 20 dollars. But you'll save yourself the agony of dealing with us. We just have a job to do.

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