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Report: #366338

Complaint Review: Rent A Center - Springfield Ohio

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  • Reported By: dayton Ohio
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  • Rent A Center 1810 South Limestone Street Springfield, Ohio U.S.A.

Rent A Center RAC is a horrible place to work Springfield Ohio

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I was the manager of Rent A Center's Cash AdvantEdge for a year. It was one of the worst years of my life. My job was constantly threatened by district managers. We had 4 different district managers over the course of one year. Every Dm would tell you something completely different. One time my job was threatened was when I was making collection calls and I hadn't checked my email.

I received a call from the DM who told me if I didn't respond to the email within five minutes my box would be packed by the next morning. The RAC manager was a horrible person. He was constantly talking down to me and did it in front of employees. I even overheard him on the telephone with the London, Ohio store telling the manager he doesn't like me and he proceeded to talk about things that I had discussed with him that were related to our store.

I was friends with his employees and I was told by them on several occasions things he had said about me. I worked by myself roughly 6 months out of the year, 6 days a week at least 55+ hours a week. I was told I needed to come in at 8 am every day to make field calls. RAC was told to make the field calls for me considering the fact that I was working alone. They refused and said that I should do my own because it wasn't their problem. That would make me work 70+ hours a week.

The RAC manager also knew I wasn't religious so he would also place Christian music in the store. I turned the station after I couldn't bear it anymore and was screamed at by him saying he owned the store and I am not allowed to touch his merchandise. My DM told me I have no right to do that and I needed to apologize to him. I did not. I told her it was offensive and went against my rights.

She told me that If I thought that was offensive then I'd better not want to work because that happens everywhere. She was constantly threatening me as well. She told me on a regular basis that I should be thankful I even had a job because our store was doing so bad. Our store was one of the best ones in the Dayton Region (Cash AdvantEdge). We went from 50% debt to 13% which is under the expectations.

I was constantly told how great the RAC manager was and that it was just me that was causing all of the trouble. When I was hired I wasn't told anything about marketing, field calls or collections. I didn't learn about that until I was with the company for a month. We were expected to go alone (I'm a young lady) into the most dangerous areas of the town to collect money. Collection calls needed to be made 3 times a day to each customer and their 5 references.

We're talking about a few hundred people plus field calls plus waiting on customers. It was a horrible experience and I found myself constantly with health issues from the job. Our store was roach infested and I watched them crawl on my keyboard, the walls and even into customer's purses. I wasn't allowed to inform customers of any of this. Many of them saw it and they were horrified. I called the corporate office, many of the people listed and even emailed them. I got no response EVER.

The open door policy didn't exist. Anything you said was repeated. My DM even went to the point of having my assistant manager stand facing me and tell me exactly what she thinks of me. There was constant drama. The managers meetings were dreaded because it was obvious that everyone was going to be belittled and be made to feel worthless. There were monthly meetings for the Dayton area.

The latest DM we got in made it very clear she didn't like me. She would pull the Assistant Manager into the office and talk to her. She never spoke to me alone. The previous DM went to the point of telling me he didn't like my style of clothing and thought I should go shopping with one of the girls from the other stores to show me what "larger" girls should wear. I was even told by him the the Regional manager didn't like me and neither did the Columbus area district manager and he was really fighting for me to stay because they wanted me gone.

The last straw came when I ordered furniture from RAC. Brand new of course. I needed a money order to pay for the furniture. That's the only way they would accept it. I used a check to pay for the money order. I left my check and the money order in my cash drawer until the furniture was ordered. I didn't want to be stuck with a money order payable to RAC if they decided not to order it. I was fired for that. I was told it was a cash handling violation. Even though both of those things were in my drawer. I literally got fired over purchasing furniture.

Even though I had my job threatened constantly I was never actually written up or anything. I finally got a hold of someone at HR and they said I didn't need to be written up to be let go. I would not EVER recommend someone working at RAC. It's too much stress on you physically and mentally and it's not worth it. By the time you get out of there your day is over so you really don't have any personal time.

During my time there I witnessed several things that weren't legal especially when it came to collections and I even witnessed RAC not being able to sell anything for a day when the furniture was inspected by people from Sanitations. They weren't up to regulations. I wouldn't recommend buying anything from there unless you want to spend 5 times what it's worth and take home some little critters. Even if you're one day late they WILL pick up your furniture and they WILL call you, your job and your friends and family several times a day.

dayton, Ohio

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