Rent A Center ripoff Store Manager And Account Managers My Recent Experience - letter to rentacenter Uniontown Pennsylvania

Sounds like people should pay their bills and handle their business.  Seems that most of these people are losers...LOL

To Justin in Oklahoma,

I suggest that you stay out of issues that do not involve your company out of the state of Oklahoma.
Secondly, I suggest you go back to school. If you had done your homework, according to State of Pennsylvania law:
"The general rule in Pennsylvania is that electronic surveillance is illegal. For the purposes of this article, "electronic surveillance" shall include the interception (to include recording) of electronic (digital pagers, computers/e-mail, fax machines), oral (face-to-face conversations where there is an expectation of privacy/non-interruption) and wire (telephone conversations) communications. This general rule, and certain limited exceptions thereto, appear in Pennsylvania's Wiretapping and Electronic Surveillance Control Act, 18 Pa. C.S. 5701, et seq.

Some 41 other states nationwide have their own wiretapping/electronic surveillance statutes. These statutes follow either a "one party consent" or "two/all party consent" rule. The former creates an exception to the foregoing general prohibition if one of the parties to the intercepted communication is aware of, and has consented to the interception. The latter reflects a more restrictive rule -- that being that both, or all parties to the intercepted communication must be aware of and have consented to its interception. Pennsylvania falls into the latter, more restrictive category"

So, to boil it down, BOTH parties must know that the conversation is being recorded and does not mention when the other party must be notified.

You can find the entire article here:
http://www.attorneygeneral.gov/crime.aspx?id=199

Thirdly, Page 53 of the Consumer's Rights Booklet for Pennslylvania :http://www.attorneygeneral.gov/uploadedFiles/Consumers/bcp_book.pdf
Clearly states "Rent-to-own transactions are governed by Pennsylvania's Rental Purchase Agreement Act, which has specific requirements about the types of written information that a consumer must be given."
The Pennsylvania Rental Purchase Agreement Act states in Section 4, paragraph 2:
" Prohibited provisions of agreement.
A rental-purchase agreement or any document that the lessor requests the lessee to sign shall not contain any provision by which:
(2) The lessee authorizes the lessor or its agent to commit any breach of the peace in repossessing the rental property or to enter the lessee's dwelling or other premises without obtaining the lessee's consent at the time of entry. "

To Raymond, you are wrong in your statement about when the customer must pay.

Also on the issue of late payment; Section 6, paragraph a of the same Act:
A lessee who fails to make a timely
rental payment may reinstate the agreement without losing any rights or options which exist under the agreement by the payment within five days of the renewal date if the lessee pays monthly, or within two days of the renewal date if the lessee pays more frequently than monthly, of all of the following:
(1) All past due rental charges.
(2) The reasonable costs of retrieval and redelivery, if the property has been retrieved.
(3) Any applicable late fee.

This also means that a Rent-A-Center must comply with the state's laws which it does business in. They have to comply with the letter of the law.It can not change or alter the language of a contract if it conflicts with Pennsylvania law without informing the customer of such changes and the customer also has to agree in writting to the changes.

To have a person come to her home, attempt to gain entry without express permission is illegal. No one gave the employee permission to even put a stray hair on his head inside their house, let alone a foot.
To talk to a minor child about a business contract, about personal and private issues is also illegal in EVERY state in the union.

Sounds to me like RAC is in for a ride of the century, courtesy of a few screw ups who think that threats and intimidation are business as usual.

To Justin in Oklahoma,

I suggest that you stay out of issues that do not involve your company out of the state of Oklahoma.
Secondly, I suggest you go back to school. If you had done your homework, according to State of Pennsylvania law:
"The general rule in Pennsylvania is that electronic surveillance is illegal. For the purposes of this article, "electronic surveillance" shall include the interception (to include recording) of electronic (digital pagers, computers/e-mail, fax machines), oral (face-to-face conversations where there is an expectation of privacy/non-interruption) and wire (telephone conversations) communications. This general rule, and certain limited exceptions thereto, appear in Pennsylvania's Wiretapping and Electronic Surveillance Control Act, 18 Pa. C.S. 5701, et seq.

Some 41 other states nationwide have their own wiretapping/electronic surveillance statutes. These statutes follow either a "one party consent" or "two/all party consent" rule. The former creates an exception to the foregoing general prohibition if one of the parties to the intercepted communication is aware of, and has consented to the interception. The latter reflects a more restrictive rule -- that being that both, or all parties to the intercepted communication must be aware of and have consented to its interception. Pennsylvania falls into the latter, more restrictive category"

So, to boil it down, BOTH parties must know that the conversation is being recorded and does not mention when the other party must be notified.

You can find the entire article here:
http://www.attorneygeneral.gov/crime.aspx?id=199

Thirdly, Page 53 of the Consumer's Rights Booklet for Pennslylvania :http://www.attorneygeneral.gov/uploadedFiles/Consumers/bcp_book.pdf
Clearly states "Rent-to-own transactions are governed by Pennsylvania's Rental Purchase Agreement Act, which has specific requirements about the types of written information that a consumer must be given."
The Pennsylvania Rental Purchase Agreement Act states in Section 4, paragraph 2:
" Prohibited provisions of agreement.
A rental-purchase agreement or any document that the lessor requests the lessee to sign shall not contain any provision by which:
(2) The lessee authorizes the lessor or its agent to commit any breach of the peace in repossessing the rental property or to enter the lessee's dwelling or other premises without obtaining the lessee's consent at the time of entry. "

To Raymond, you are wrong in your statement about when the customer must pay.

Also on the issue of late payment; Section 6, paragraph a of the same Act:
A lessee who fails to make a timely
rental payment may reinstate the agreement without losing any rights or options which exist under the agreement by the payment within five days of the renewal date if the lessee pays monthly, or within two days of the renewal date if the lessee pays more frequently than monthly, of all of the following:
(1) All past due rental charges.
(2) The reasonable costs of retrieval and redelivery, if the property has been retrieved.
(3) Any applicable late fee.

This also means that a Rent-A-Center must comply with the state's laws which it does business in. They have to comply with the letter of the law.It can not change or alter the language of a contract if it conflicts with Pennsylvania law without informing the customer of such changes and the customer also has to agree in writting to the changes.

To have a person come to her home, attempt to gain entry without express permission is illegal. No one gave the employee permission to even put a stray hair on his head inside their house, let alone a foot.
To talk to a minor child about a business contract, about personal and private issues is also illegal in EVERY state in the union.

Sounds to me like RAC is in for a ride of the century, courtesy of a few screw ups who think that threats and intimidation are business as usual.

To Justin in Oklahoma,

I suggest that you stay out of issues that do not involve your company out of the state of Oklahoma.
Secondly, I suggest you go back to school. If you had done your homework, according to State of Pennsylvania law:
"The general rule in Pennsylvania is that electronic surveillance is illegal. For the purposes of this article, "electronic surveillance" shall include the interception (to include recording) of electronic (digital pagers, computers/e-mail, fax machines), oral (face-to-face conversations where there is an expectation of privacy/non-interruption) and wire (telephone conversations) communications. This general rule, and certain limited exceptions thereto, appear in Pennsylvania's Wiretapping and Electronic Surveillance Control Act, 18 Pa. C.S. 5701, et seq.

Some 41 other states nationwide have their own wiretapping/electronic surveillance statutes. These statutes follow either a "one party consent" or "two/all party consent" rule. The former creates an exception to the foregoing general prohibition if one of the parties to the intercepted communication is aware of, and has consented to the interception. The latter reflects a more restrictive rule -- that being that both, or all parties to the intercepted communication must be aware of and have consented to its interception. Pennsylvania falls into the latter, more restrictive category"

So, to boil it down, BOTH parties must know that the conversation is being recorded and does not mention when the other party must be notified.

You can find the entire article here:
http://www.attorneygeneral.gov/crime.aspx?id=199

Thirdly, Page 53 of the Consumer's Rights Booklet for Pennslylvania :http://www.attorneygeneral.gov/uploadedFiles/Consumers/bcp_book.pdf
Clearly states "Rent-to-own transactions are governed by Pennsylvania's Rental Purchase Agreement Act, which has specific requirements about the types of written information that a consumer must be given."
The Pennsylvania Rental Purchase Agreement Act states in Section 4, paragraph 2:
" Prohibited provisions of agreement.
A rental-purchase agreement or any document that the lessor requests the lessee to sign shall not contain any provision by which:
(2) The lessee authorizes the lessor or its agent to commit any breach of the peace in repossessing the rental property or to enter the lessee's dwelling or other premises without obtaining the lessee's consent at the time of entry. "

To Raymond, you are wrong in your statement about when the customer must pay.

Also on the issue of late payment; Section 6, paragraph a of the same Act:
A lessee who fails to make a timely
rental payment may reinstate the agreement without losing any rights or options which exist under the agreement by the payment within five days of the renewal date if the lessee pays monthly, or within two days of the renewal date if the lessee pays more frequently than monthly, of all of the following:
(1) All past due rental charges.
(2) The reasonable costs of retrieval and redelivery, if the property has been retrieved.
(3) Any applicable late fee.

This also means that a Rent-A-Center must comply with the state's laws which it does business in. They have to comply with the letter of the law.It can not change or alter the language of a contract if it conflicts with Pennsylvania law without informing the customer of such changes and the customer also has to agree in writting to the changes.

To have a person come to her home, attempt to gain entry without express permission is illegal. No one gave the employee permission to even put a stray hair on his head inside their house, let alone a foot.
To talk to a minor child about a business contract, about personal and private issues is also illegal in EVERY state in the union.

Sounds to me like RAC is in for a ride of the century, courtesy of a few screw ups who think that threats and intimidation are business as usual.

To Justin in Oklahoma,

I suggest that you stay out of issues that do not involve your company out of the state of Oklahoma.
Secondly, I suggest you go back to school. If you had done your homework, according to State of Pennsylvania law:
"The general rule in Pennsylvania is that electronic surveillance is illegal. For the purposes of this article, "electronic surveillance" shall include the interception (to include recording) of electronic (digital pagers, computers/e-mail, fax machines), oral (face-to-face conversations where there is an expectation of privacy/non-interruption) and wire (telephone conversations) communications. This general rule, and certain limited exceptions thereto, appear in Pennsylvania's Wiretapping and Electronic Surveillance Control Act, 18 Pa. C.S. 5701, et seq.

Some 41 other states nationwide have their own wiretapping/electronic surveillance statutes. These statutes follow either a "one party consent" or "two/all party consent" rule. The former creates an exception to the foregoing general prohibition if one of the parties to the intercepted communication is aware of, and has consented to the interception. The latter reflects a more restrictive rule -- that being that both, or all parties to the intercepted communication must be aware of and have consented to its interception. Pennsylvania falls into the latter, more restrictive category"

So, to boil it down, BOTH parties must know that the conversation is being recorded and does not mention when the other party must be notified.

You can find the entire article here:
http://www.attorneygeneral.gov/crime.aspx?id=199

Thirdly, Page 53 of the Consumer's Rights Booklet for Pennslylvania :http://www.attorneygeneral.gov/uploadedFiles/Consumers/bcp_book.pdf
Clearly states "Rent-to-own transactions are governed by Pennsylvania's Rental Purchase Agreement Act, which has specific requirements about the types of written information that a consumer must be given."
The Pennsylvania Rental Purchase Agreement Act states in Section 4, paragraph 2:
" Prohibited provisions of agreement.
A rental-purchase agreement or any document that the lessor requests the lessee to sign shall not contain any provision by which:
(2) The lessee authorizes the lessor or its agent to commit any breach of the peace in repossessing the rental property or to enter the lessee's dwelling or other premises without obtaining the lessee's consent at the time of entry. "

To Raymond, you are wrong in your statement about when the customer must pay.

Also on the issue of late payment; Section 6, paragraph a of the same Act:
A lessee who fails to make a timely
rental payment may reinstate the agreement without losing any rights or options which exist under the agreement by the payment within five days of the renewal date if the lessee pays monthly, or within two days of the renewal date if the lessee pays more frequently than monthly, of all of the following:
(1) All past due rental charges.
(2) The reasonable costs of retrieval and redelivery, if the property has been retrieved.
(3) Any applicable late fee.

This also means that a Rent-A-Center must comply with the state's laws which it does business in. They have to comply with the letter of the law.It can not change or alter the language of a contract if it conflicts with Pennsylvania law without informing the customer of such changes and the customer also has to agree in writting to the changes.

To have a person come to her home, attempt to gain entry without express permission is illegal. No one gave the employee permission to even put a stray hair on his head inside their house, let alone a foot.
To talk to a minor child about a business contract, about personal and private issues is also illegal in EVERY state in the union.

Sounds to me like RAC is in for a ride of the century, courtesy of a few screw ups who think that threats and intimidation are business as usual.

Wow, I read a lot of these posts, and MOST of them sound very similar. Things didn't go someone's way, so instead of ACCEPTING RESPONSIBILITY for their own actions and the outcomes that ensue, they get online and pick out certain details of their situation and exploit it with gripes and whines.

Everyone has to make a living somehow. Rentacenter employees are just people like everyone else. People have flaws, and there's no getting around it. If you do your job, and do it correctly according to company policies, then you wouldn't have any problems.

Customer service is the KEY in RTO success. Yes, there are going to be some bad experiences. It's a big company, with lots of different people. But lets break it down like this and keep it SIMPLE, and you can avoid issues like this.

Pay attention to what you're agreeing to when you get products and services.

Ask questions.

If you commit to a contract with RAC (or anyone else for that matter) Honor it by making your payments ON TIME, or even early.

Be realistic: If you can't keep up with payments and you can't afford it. LET IT GO BACK. You can always start where you left of when you get back where you can afford it. Don't give Account representatives that come to claim RAC property a hard time for doing their job. We have to work and eat just like you do.

In this case in particular, if your fiance was home, why didn't you just tell her to turn the property over to the Account Representatives?

They would never have showed up at your door if you had paid your bills. But now they have, and someone IS HOME. So why try to start an unnecessary mess for no reason. Just let them do their jobs.

I deal with people ALL THE TIME that don't want their things repossessed, but who's fault is it? YOURS. You had plenty of opportunity to either make payment arrangements or just have it picked up. You have to grow up at some point and ACCEPT RESPONSIBILITY for your actions.

Do you see how this WHOLE PROBLEM could have been avoided? Granted the RAC employees you had dealings with may not have acted in a professional matter, but then again calling the manager threatening violence and such didn't really help the situation either did it?

Oh, and if you are going to record a conversation and use it in court, you have to disclose that it is being recorded BEFORE the conversation starts not as you are hanging up.

This whole post seems like someone just trying to make a quick buck with a lawsuit.

RAC stands for Rip-off Another Customer. Aside from that if thugs from RAC show up and you inadvertently answer the door, tell them to get lost. If they force their way in you are justified in shooting the bastards. Just make sure they are dead. Then sue the company. Cheers!!

All racs are ran the same. How much did you get paid for that ridiculous statement you made about someone not paying. If you're a true rac employee you know how it works get the money or merchandise no matter what it takes.

I did it for four yrs and am so glad I got fired from this company. They have no compassion what so ever. No one has a right to try and enter someone elses home whether they are late on a payment or not. And by the way you spoke to this person you have that rac attitude also.

Maybe you should stick up for a company that cares about nothing but the bottom line

I have been in the rent to own business for six plus years now and have spent four of those years in Uniontown Pa.. I have held every position from Delivery to Store Manager, I have read this complaint and am very upset on both partys actions.

Yes this is not a perfect world, if it was the person would make her renewal paments on time and she would not have to put their family members in that situation.

I have met the store manager and do know that he may lack some people skills and the account mgr. is very simple to comment on, lack of training and needs an attitude adjustment.

Rentacenter in my opnion as far as training and coaching the co- worker is the best in the indstry as a store mgr their main duty is to train and develop co workers to advance into higher positions thus improving their quality in life not only finincally but to better them selves as a person rentacenter is based on Christan Judao principals.

All Rentacenter customers are paying us for a service not only the merchindise they rent to own. The service means satisfy the customer at all cost, be professional listen and respond with understanding always ask the customer for there help in solving the situation always increase the costomers self esteem and treat the costomer as you expect to be treated.

As you can see the mgr and co worker did not achieve these standreds according to the article above.

The customer must adhere to the pa state aproved rental agreement which states there are no grace pirods on rentals the rental payment is to be made on or be for the renewal date, the costomer is only paying for time useage util he satifies one of the three onership options.

The challenge here is two fold and I feel after making thousands fo collection phone calls, hundreds of home visits and collecting thousands of rental paments in the store the solution is very easy and the ends always justify the means.

America is and will always be the land of opertuinity anybody can have anything thy want if they want it by doing the right thing.

The account mgr. and manager, if so may have not educated the customer on the terms of the rental agreement and did not act and conduct them selves in no professional manor what so ever. the customer had to be educated the hard way.

The customer may not be willing to be educated on the rental agreement. we must remember human nature not many indaviduals like to admit when they are wrong thus leading to dis honesty and deciet, when this happens the situation above becomes this.

We all need to quit pointing fingers and help each other. The rental industry is a business and a powerful force that will continue to do the right thing and provide a opertunity for everyone to be able to recieve name brand fruniture, appliances and electronics at an afforable weekly bi-weekly or monthly rate and will continue to provide a service to the customer as long as we understand edducate and be willing to listen, learn and do the right thing.