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Report: #259736

Complaint Review: Rent-a-center - Valdosta Georgia

  • Submitted:
  • Updated:
  • Reported By: valdosta Georgia
  • Rent-a-center 1515 N.ashley St. Valdosta, Georgia U.S.A.

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I rented T.V.from Rent-a-center and this was not the first time I had did business w/ these people. 6 days after i purchased the T.V. it was stolen. I was sure my sons or my roommate secured the t.v because we had problems locking the front door. After my roommate go home from a weekend away. is when I found out she did not have my t.v. locked in her room. then i had to contact my sons and found out over a course or 3 days (they are work different hours 2 dont have phones) they did not have the t.v. so a week has pass. I reported the incident to the rent-a-center store first, then the store manager and i called around to all the local pawn shops and second hand stores and could not find the tv. a police report was made soon after. I was told i still had to pay for the tv. even though I had coverage for theft or damage. but because i was late w/ payment and trying to find the t.v on my own i am still liable. i am still making payment on the tv and if i stop i will have theft charges filed against me. can some on please help me find a reasonable way to fix this.

Shontell
valdosta, Georgia
U.S.A.

This report was posted on Ripoff Report on 07/09/2007 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center/valdosta-georgia-31601/rent-a-center-stolen-tv-and-still-paying-i-rented-a-tv-for-my-new-apartment-front-room-259736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
14Consumer
0Employee/Owner

#14 UPDATE Employee

understanding you rental purchase agreement and optional liabilty damage waiver

AUTHOR: Happy Employee - (U.S.A.)

POSTED: Saturday, January 05, 2008
In you contract there should be a paragraph called Risks of Loss and Damage which in most cases states "you are liable for the loss and damgage to the property and such liability will NOT exceed the fair market value of the property at the time it is lost or damaged.". Which means if fact you are liable but you are only liable for the RV of the merchandise not the remainder of the contract and if you did agree to the optional liabilty damage waiver provission it does state that a police report should be filed and show that forceable entry was used to enter the home. If force is not shown on the report then again you liable but only for the RV(remaining value) of the property. If it does show forced entry to the home you are no longer liable. Thank you and happy renting.
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#13 UPDATE Employee

Broken doors means you have to continue making your payments!

AUTHOR: Belinda - (U.S.A.)

POSTED: Sunday, November 04, 2007
I agree with D's statements. RAC policy is that if the merchandise is in an unsecure location, then you are completely responsible for what happens to it. I once had a customer who tried to deny responsibility for his computer being stolen from his home. He tried to say that he didn't have to pay because it was stolen and that we covered that. When the police report was filed, we discovered that our customer's front door had neither a lock nor a doorknob...needless to say, the customer paid off the merchandise in the end.
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#12 UPDATE Employee

Quit Paying is NOT the answer.

AUTHOR: D - (U.S.A.)

POSTED: Sunday, July 15, 2007
I really do not recommend that 1st comment of stop paying. This could lead to criminal theft charges if you do stop paying. You may have waiver coverage with RAC, but the waiver clearly states that the police report MUST show on the report that there needs to be proof of break-in. For example; damage to your home where the burglers broke in. Also, not sure if this was your case, but if the account was past due, your rental agreement AND waiver is considered expired.

The other part that is not helping you is that you had a new rental/lease agreement, six days later the merchandise is gone. RAC stores frown on this very hard. You may be telling the truth that someone else really has the TV, but as little time as you had the merchandise (6 days), and then also a delay on reporting this to the police, this made you look like that you did an attempt to steal merchandise.

In addition, you state you thought that maybe someone in your home secured the TV, because you had problems locking the door. The door should have been fixed. If it was the case that someone that lived in your home moved the merchandise off your property, and this does not get reported to RAC PRIOR to doing this, this breaks your rental agreement with RAC. There should've been action taken immediately when you saw the TV gone.

Unfortunately I do not have any suggestions on what to tell you except to do your best on locating the TV.
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#11 Consumer Comment

To Jodi

AUTHOR: Mike - (U.S.A.)

POSTED: Tuesday, July 10, 2007
Jodi,

Yes, renters insurance covers any item within your home even if it's not paid for. You are responsible, and they cover the cost to replace it to the company so you do not profit.

As far as her sons, I read "secured the tv" to have a whole different meaning. I apologize for thinking she meant her sons stole it. Of course, I could've asked her why hshe didn't get the door fixed before buying such an expensive item, but I digress. (Cost of fixing door <$100...cost of replacing big screen tv....>$500)
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#10 Consumer Comment

Another question for Mike.

AUTHOR: Jodi - (U.S.A.)

POSTED: Tuesday, July 10, 2007
Why would you say her 'sons' stole the T.V.? Her post says she thought her sons or roommate had SECURED the T.V. because her front door was broken. I hope you just misread the post, and are not actually accusing her sons to be mean.
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#9 Consumer Comment

A question for mike.

AUTHOR: Jodi - (U.S.A.)

POSTED: Tuesday, July 10, 2007
Would homeowners or renters insurance actually 'cover' a rent to own item that hasn't even been paid for yet?
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#8 Consumer Comment

You ARE responsible

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, July 09, 2007
Even though your TV was "stolen" by your sons, you are responsible for the balance. That is why you should have homeowners or renters insurance.
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#7 Consumer Comment

You ARE responsible

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, July 09, 2007
Even though your TV was "stolen" by your sons, you are responsible for the balance. That is why you should have homeowners or renters insurance.
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#6 Consumer Comment

You ARE responsible

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, July 09, 2007
Even though your TV was "stolen" by your sons, you are responsible for the balance. That is why you should have homeowners or renters insurance.
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#5 Consumer Comment

You ARE responsible

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, July 09, 2007
Even though your TV was "stolen" by your sons, you are responsible for the balance. That is why you should have homeowners or renters insurance.
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#4 Consumer Comment

RAC

AUTHOR: Michael - (U.S.A.)

POSTED: Monday, July 09, 2007
Just quit paying. You have the police report and a contract that has written in it you are covered for theft. Screw RAC. They are just trying to intimidate you. Next time they call tell them to get lost and if you are having the money automatically taken out of an accout, CLOSE that account immediately.
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#3 Consumer Comment

RAC

AUTHOR: Michael - (U.S.A.)

POSTED: Monday, July 09, 2007
Just quit paying. You have the police report and a contract that has written in it you are covered for theft. Screw RAC. They are just trying to intimidate you. Next time they call tell them to get lost and if you are having the money automatically taken out of an accout, CLOSE that account immediately.
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#2 Consumer Comment

RAC

AUTHOR: Michael - (U.S.A.)

POSTED: Monday, July 09, 2007
Just quit paying. You have the police report and a contract that has written in it you are covered for theft. Screw RAC. They are just trying to intimidate you. Next time they call tell them to get lost and if you are having the money automatically taken out of an accout, CLOSE that account immediately.
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#1 Consumer Comment

RAC

AUTHOR: Michael - (U.S.A.)

POSTED: Monday, July 09, 2007
Just quit paying. You have the police report and a contract that has written in it you are covered for theft. Screw RAC. They are just trying to intimidate you. Next time they call tell them to get lost and if you are having the money automatically taken out of an accout, CLOSE that account immediately.
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